Aer Lingus LYS terminal – Lyon-Saint Exupéry Airport

Aer Lingus flights depart and arrive from Terminal 1 at Lyon-Saint Exupéry Airport (LYS). The Aer Lingus LYS terminal offers plenty of services and amenities to its passengers, making their travel comfortable and hassle-free.

This guide offers an in-depth view of navigating Aer Lingus’ operations at LYS, covering everything from check procedures to baggage and additional amenities.

Overview of the Aer Lingus Terminal at Lyon-Saint Exupéry Airport (LYS)

Aer Lingus, known for its vast connectivity to transatlantic routes, operates flights to/from Dublin. LYS’s Terminal 1 is the hub for Aer Lingus operations, offering a convenient environment that caters to international travelers.

Here is the quick reference of all important details about Aer Lingus LYS Terminal:

Which Terminal Does Aer Lingus Use at Lyon-Saint Exupéry Airport (LYS)?

Aer Lingus operates out of Terminal 1 at LYS and serves as a primary hub for both departing and arriving passengers. Terminal 1 is an international hub that features automated check-in, streamlined security screening, and dedicated amenities to meet various passengers’ needs. 

Terminal 1 also features world-class shopping, dining, and lounge options. 

Aer Lingus Departures from LYS

Aer Lingus’ departures from Terminal 1 with check-in and ticketing counters are located at Level 3. The check-in opens 3 hours before the scheduled departure. Passengers who need to complete the check-in at Terminal 1 must arrive at least 4 hours before departure.

To save time, Aer Lingus recommends that passengers complete the check-in online, which is available up to 24 hours before departure. The online check-in can be completed via the Aer Lingus official website or mobile app.

Business Class passengers and frequent flyers benefit from the dedicated check-in counters and fast-track security lanes.

Aer Lingus Arrivals at LYS

Aer Lingus flights land at Terminal 1. After disembarking from the plane, the passengers will proceed through immigration, which is streamlined and automated at Terminal 1.

After clearing customs and immigration, passengers can head to the baggage claim area, which is located at the Lower level of Terminal 1. Clear signage directs passengers to the appropriate carousel. There are airport staff available who help passenger navigate their designated carousel to pick up their checked luggage.

List of Aer Lingus Terminals.

Handling Baggage Delay and Damage at at LYS’s Terminal

In case of delay or damaged baggage, Aer Lingus has a system to address these issues at Terminal 1. You will find the airline’s Lost and Found office next to the baggage claim area. If you encounter any baggage issues, follow these steps:

• Visit the Aer Lingus lost and found office and approach the Aer Lingus support team.
• The Aer Lingus team will inspect the damaged baggage or conduct an investigation into the reasons for the baggage delay. 
• You will be asked to complete the Property Irregularity Report (PIR). You ned to specify detailed information about your baggage, such as color, brand, size of the luggage, and other relevant contents. 
• Collect your reference number, and you will be informed about the baggage delay as well as about the potential compensation related to the damages. 

The reference number will help passengers track the status of their complaint with Aer Lingus. 

Services Offered by Aer Lingus at LYS’s Terminal

Aer Lingus at Terminal 1 offers a range of services that enhance the passenger’s travel experiences. These services include:

• Ticketing and reservations: Aer Lingus operates ticketing counters on Terminal 1, where the airline staff help passengers with last-minute flight tickets, flight changes, and cancellations.
• Flight upgrades: At the check-in counter, passengers can request a seat upgrade from Economy to Premium Economy or Business Class. The seat upgrade may be subject to availability and may incur a fare difference, if applicable.
• Special assistance: Aer Lingus offers wheelchair assistance and support for passengers with mobility and other special needs. Passengers must request the special assistance at least 24 hours before departure. The Aer Lingus staff at the check-in counter assist passengers with boarding.
• Pet travel service: The airline staff assists passengers traveling with pets with check-in and boarding assistance. The airline staff also guides pet-friendly facilities at LYS.
• Multilingual support: To accommodate international travelers, Aer Lingus staff at Terminal 1 offer flight information and terminal navigation in English, French, German, and Spanish.
• Baggage service: In case of delayed or damaged baggage, there is a dedicated lost and found office at Terminal 1. On the other hand, the airline staff also help passengers with special baggage handling and extra baggage. 
• Priority Services for Business class and elite members: Business Class passengers and loyalty members will be offered dedicated check-in counters and fast-track security lanes for a more comfortable travel experience.

Flight Delays and Cancellations at at LYS’s Terminal

In the event of a flight delay or cancellation, Aer Lingus offers compensation, entitlement under the right to care, and a possible full refund. All this is provided under the following circumstances:

• If an Aer Lingus flight is delayed for 5 hours or more
• If an airline cancels the flight within 14 days of the date of departure
• Passeger denied boarding after having a confirmed check-in

In the above case, passengers will receive:

• If the flight delay is 3 hours or more, passengers may receive complimentary meals, refreshments, and Wi-Fi access.
• If there is an overnight delay, the airline offers hotel accommodation along with airport transfer. 
• If no alternative flight is available, passengers may be eligible for a refund for the unused portion of their ticket.

Dining and Shopping Options at Aer Lingus LYS Terminal

Terminal 1 highlights an impressive selection of dining and shopping options to suit passengers’ tastes and preferences:

Facilities and Amenities at Aer Lingus LYS Terminal

Terminal 1 is equipped with modern amenities to ensure a comfortable and hassle-free experience for its travelers:

Contact Aer Lingus at Lyon-Saint Exupéry Airport (LYS)

For assistance at Terminal 1, passengers can contact Aer Lingus from the comfort of their home or elsewhere. This way, passengers can request last-minute check-in, inquire about flight status, or add extra baggage for their upcoming flight. 

Map for Aer Lingus Terminal at Lyon-Saint Exupéry Airport (LYS)

To navigate the Aer Lingus terminal efficiently, travelers can access the interactive map below. The map will highlight essential services like check-in counters, ticketing desks, baggage handling counters, and boarding gates. 

Aer Lingus’ operations at Terminal 1 of Los Angeles International Airport offer modern facilities with the airline’s signature hospitality. The airline offers a smooth check-in process, baggage handling, and a variety of shopping and dining options to the passengers while they wait for their flight.

Besides, the Aer Lingus LYS Terminal is well-equipped to meet the needs of the passengers. Whether you’re flying to and from LYS, Aer Lingus ensures that your journey is nothing less than comfortable and memorable. 

Frequently Asked Questions (FAQs)