Lufthansa Terminal JFK – John F. Kennedy International Airport

Lufthansa flights operate at Terminal 1 of John F. Kennedy International Airport (JFK). Terminal 1 helps to check in or add baggage for Lufthansa. The JFK Terminal 1 is designed for international travelers, making their travel experience convenient and comfortable.

Below is the comprehensive guide on all services and amenities available at Lufthansa JFK Terminal, what your contact points during departure and arrivals, and more.

Overview of Lufthansa Terminal JFK – John F. Kennedy International Airport

Refer to this table to get all the important information about Lufthansa Terminal JFK:

What Terminal is Lufthansa at John F. Kennedy International Airport (JFK)?

Lufthansa Airlines uses Terminal 1 for convenient departure and arrival operations. The Lufthansa Terminal JFK offers streamlined check-in and security for expedited clearance. 

There are multiple amenities available for the passengers. For instance, Premium Class and Frequent Flyers can access Lufthansa Business Lounge and Senator Lounge, which offer luxury amenities like a complimentary buffet, alcoholic beverages, showers, free WiFi, and comfortable seating areas while passengers wait for their flight. 

Besides, JFK Terminal 1 offers essential facilities like shopping, dining, parking lots, and public transportation options.

To transfer within the terminal, you can access AirTran JFK, which offers free complimentary services and operates every 10 minutes.

JFK Lufthansa Terminal Departure

Lufthansa departs from Terminal 1 at JFK Airport. The passengers’ journey begins at the Departure Hall. They have to go through the following checkpoints at the Lufthansa Terminal JFK

• Check-in – Lufthansa check-in counter opens 3 hours before departure. To save time and avoid long queues, you can access self-service kiosk check-in at Terminal 1 or through online check-in. After you obtain the boarding pass, head to the baggage drop area.
• Baggage Handling – At the baggage drop counter, the airline’s representative will check your bags within the prescribed size and weight allowance. You can also add an extra baggage allowance and pay an additional fee. The baggage counter closes 60 minutes before scheduled departure.
• Security check – For a swift clearance, keep your booking confirmation, boarding pass, baggage tag, and passport handy when you enter the security Zone. During peak travel season, expect a waiting time of 30-45 minutes.

Lufthansa Arrivals JFK Terminal

Lufthansa flight lands at Terminal 1 of JFK Airport. Upon arrival, follow the signage for immigration. Keep your boarding pass and passport handy as the immigration officers will verify your travel details.

After clearance, go to the baggage claim area. Look for the LED screen that displays your arrival flight number and approach the designated carousel to retrieve your luggage. 

Next, head to the Customs area. Passengers who are carrying cash or gold that exceeds the worth of 10,000 USD have to fill out the Customs Declaration form. The Customs Border Protection (CBP) officer may also screen the contents inside the baggage. 

After the customs clearance, go to the arrival halls and look for the public transportation options for onward travel. The Lufthansa Airlines JFK terminal has dedicated car rental kiosks for Alamo, National, Hertz, and Dollar.

Should you require cash or need to convert the currency? The ATMs and currency exchange counter are located in the arrival halls.

List of Lufthansa Airlines Terminals.

Lufthansa Baggage Delayed, Damaged, or Misplaced at JFK Airport

Should your baggage not have been received at the Lufthansa Terminal JFK? Worry not! Immediately upon arrival, report your concern at the Lost and Found counter. In addition:

• After you report the delayed baggage, the airline will issue the Property Irregularity Report (PIR) number. 
• If your baggage is not received 24 hours after arrival, you can claim the daily essentials. All you need to do is submit the receipts to the airlines.
• As soon as baggage is found, the airline will contact you at your registered number mentioned while reporting the delayed baggage, and arrange the delivery.
• When your baggage arrives at Terminal 1, it will still require some time as it will go through customs clearance and other internal procedures.

Damaged Baggage

If you find your luggage is severely damaged, go to the Lost and Found counter and file a report for the damaged baggage. Add to that:

• The airline’s executive will check the damage report and assess the damage following the rules.
• Once your damaged baggage is checked, you will be contacted for possible compensation.
• Depending on the severity of the damage to your bag, the airline has various compensation options.

The airline is not responsible for the compensation if:

• Damage occurs to the handles and wheels.
• Minor dents and scratches.
• Any damage to the lock or zip of the baggage.

Travel Services at Lufthansa Terminal JFK

JFK Airport is the largest Lufthansa hub and offers special services to its passengers for comfortable and convenient travel. 

• FRA SmartWay: Expedite your security through FRA SmartWay at security checkpoints. Passengers just need to show their boarding pass at the dedicated FRA SmartWay lane.
• Check-in: At JFK Terminal 1, the late-night check-in is available exclusively for Lufthansa Airlines passengers. In addition, the terminal also offers family check-in services for passengers traveling with children up to 5 years of age.
• Baggage Drop: There are self-service bag drop counters at the departure hall of Lufthansa Terminal JFK. Besides, the airline allows baggage drop a day before the scheduled departure, making hassle-free boarding for the passengers. 
• Priority Boarding: The airline offers a dedicated priority check-in and boarding lane at Terminal 1 for Business Class, First Class, HON Circle Members, and Star Gold Card members. 
• Star Alliance Biometrics: Miles & More members as well as Swiss Airlines passengers who are traveling from JFK Airport, Lufthansa Terminal, can use the facial recognition system. This contactless system enables expedited security, avoiding long queues a the airport. 
• FIA valet service: Passengers traveling in Lufthansa First Class or HON Circle Members will be provided with valet service from the moment they arrive at the airport. The valet Service employee will complete check-in on your behalf, unload your baggage, and drop it at the baggage screening counter. 
• Accessible Travel: For passengers with disabilities, visual, cognitive, or hearing impairments, there are special adaptive facilities available at Terminal 1, such as accessible toilets, sign-language assistance, escort service, and a 24/7 dedicated support counter. 
• Personal Shopper Service: Passengers who are arriving between 10:00 AM and 10:00 PM will be greeted by a personal shopper service that helps passengers shop in their language. They also help passengers with managing their reservations last minute, purchasing extra travel add-ons, and accompanying passengers through security and to the departure gate.

Flight Delay and Cancellation at Lufthansa Terminal JFK

Passengers whose flight has been canceled or significantly delayed, or are denied boarding at Lufthansa Terminal JFK due to overbooking, are entitled to compensation and rights under EC No. 261/2004.

Fight delay: Passengers whose Lufthansa flight has been delayed by 2 hours or more are entitled to the following benefits:

• Meals and refreshments are provided in proportion to their waiting time.
• Hotel accommodation (if the delay occurs during nighttime).
• Airport transfer costs.
• Two telephone calls or send two faxes.

If a flight is delayed for 5 hours or more, passengers are entitled to a refund on the affected flight segment. 

Passengers are eligible for compensation if the passenger flight delay falls under the following categories:

Overbooking: Passengers who have been denied boarding have the right to rebook on an alternative flight as well as compensation. If an alternate flight does not suit passengers’ travel needs, they are entitled to a refund on the unused portion of the ticket.

Cancellation: passengers whose confirmed flight is canceled at least 14 days before scheduled departure have the right to a refund of the unused portion of the ticket as well as compensation as mentioned above.

Shopping/Dining Options at Lufthansa Terminal JFK

Lufthansa, operating on Terminal 1, offers a range of shopping and dining options in pre-security and post-security areas. 

Lufthansa Terminal JFK features a variety of luxury stores alongside duty-free outlets, newsstands, gift shops, and 24/7 convenience stores. 

• Victoria’s Secret
• Michael Kors
• Coach Specialty Boutique
• New York Gifts (kiosk)
• Mont Blanc
• 24-Hour Flower
• iS Duty-Free
• Hudson News
• Bulgari Specialty Boutique
• TUMI
• Hermes Center Boutique

For dining, there are plenty of options from cafes, restaurants, and fine dining, offering quick bites, alcoholic beverages, and global cuisines.

• Flying Tacos
• McDonald’s
• JikJi Cafe
• Euro Cafe
• Dunkin’ Food Court
• Eat & Go Istanbul
• Arrivals Eatery
• Downtown Market

Amenities at Lufthansa Terminal JFK

At Lufthansa Terminal JFK International Airport, there are several facilities and amenities available, such as interfaith chapels, currency exchange counters, wheelchair access for passengers with reduced mobility, children’s play areas, and more. 

• Dog kennels
• WorldShop Airport Delivery service
• Modern quiet zones
• Accessible travel
• Monitors display the travel times to the gates
• Prayer rooms
• Bag storage by SmartCarte
• Nursing Stations
• Personal shopper service
• A more relaxed way to your gate
• Children’s play areas
• Travelex US Dollar ATM
• Family Restrooms

Map of Lufthansa Terminal at John F. Kennedy International Airport (JFK)

Lufthansa Airlines is located under a single roof in Terminal 1, which has been built exclusively for Lufthansa. Below is the interactive map for Lufthansa Terminal JFK, which enables passengers to identify key locations and amenities. 

Contact Lufthansa at John F. Kennedy International Airport (JFK)

Lufthansa Customer Service representative will be happy to assist passengers with any questions about their travel from JFK Airport. Passengers can contact the airlines over the phone and receive individual information about check-in, flight status, cancellation, and last-minute booking, as well as about hotel booking.

Frequently Asked Questions (FAQs)