Lufthansa flights operate at Terminal 1 of Chubu Centrair International Airport (NGO). Terminal 1 helps to check in or add baggage for Lufthansa. NGO’s Terminal 1 is designed for international travelers, making their travel experience convenient and comfortable.
Below is the comprehensive guide on all services and amenities available at Lufthansa NGO Terminal, what your contact points are during departure and arrivals, and more.
Overview of Lufthansa NGO Terminal – Chubu Centrair International Airport
Refer to this table to get all the important information about Lufthansa NGO Terminal:
| Airport Name: | Chubu Centrair International Airport |
| Airport IATA Code: | NGO |
| Airline IATA Code: | LH |
| Airline ICAO Code: | DLH |
| Terminal: | Terminal 1 |
| Arrival Terminal: | Terminal 1 |
| Departure Terminal: | Terminal 1 |
| Ticket Counter: | Daily 24 Hours |
| Address: | Japan, 〒479-0881 Aichi, Tokoname, Centrair, 1 Chome, 1番地 |
What Terminal is Lufthansa at Chubu Centrair International Airport (NGO)?
Lufthansa Airlines uses Terminal 1 for convenient departure and arrival operations. The Lufthansa Terminal NGO offers streamlined check-in and security for expedited clearance.
There are multiple amenities available for the passengers. For instance, Premium Class and Frequent Flyers can access the Lufthansa Business Lounge, which offers luxury amenities like a complimentary buffet, alcoholic beverages, showers, free WiFi, and comfortable seating areas while passengers wait for their flight.
Besides, NGO’s Terminal 1 offers essential facilities like shopping, dining, parking lots, and public transportation options.
To transfer within the terminal, you can access NGO ground transportation, which offers free complimentary services and operates every 10 minutes.
Lufthansa Terminal Departure from NGO
Lufthansa departs from Terminal 1 at NGO Airport. The passengers’ journey begins at the Departure Hall. They have to go through the following checkpoints at the Terminal 1.
- Check-in: The Lufthansa check-in counter opens 3 hours before departure. To save time and avoid long queues, you can access self-service kiosk check-in at Terminal 1 or through online check-in. After you obtain the boarding pass, head to the baggage drop area.
- Baggage Handling: At the baggage drop counter, the airline’s representative will check your bags within the prescribed size and weight allowance. You can also add an extra baggage allowance and pay an additional fee. The baggage counter closes 60 minutes before scheduled departure.
- Security check: For a swift clearance, keep your booking confirmation, boarding pass, baggage tag, and passport handy when you enter the security Zone. During peak travel season, expect a waiting time of 30-45 minutes.
Lufthansa Arrivals Terminal at NGO
Lufthansa flight lands at Terminal 1 of NGO Airport. Upon arrival, follow the signage for immigration. Keep your boarding pass and passport handy as the immigration officers will verify your travel details.
After clearance, go to the baggage claim area. Look for the LED screen that displays your arrival flight number and approach the designated carousel to retrieve your luggage.
Next, head to the Customs area. Passengers who are carrying cash or gold that exceeds the worth of 10,000 USD have to fill out the Customs Declaration form. The Customs Border Protection (CBP) officer may also screen the contents inside the baggage.
List of Lufthansa Airlines Terminals.
Lufthansa Baggage Delayed, Damaged, or Misplaced at NGO Airport
Should your baggage not have been received at the Lufthansa NGO Terminal? Worry not! Immediately upon arrival, report your concern at the Lost and Found counter. In addition:
- After you report the delayed baggage, the airline will issue the Property Irregularity Report (PIR) number.
- If your baggage is not received 24 hours after arrival, you can claim the daily essentials. All you need to do is submit the receipts to the airlines.
- As soon as baggage is found, the airline will contact you at your registered number mentioned while reporting the delayed baggage, and arrange the delivery.
- When your baggage arrives at Terminal 1, it will still require some time as it will go through customs clearance and other internal procedures.
Damaged Baggage
If you find your luggage is severely damaged, go to the Lost and Found counter and file a report for the damaged baggage. Add to that:
- The airline’s executive will check the damage report and assess the damage following the rules.
- Once your damaged baggage is checked, you will be contacted for possible compensation.
- Depending on the severity of the damage to your bag, the airline has various compensation options.
The airline is not responsible for the compensation if:
- Damage occurs to the handles and wheels.
- Minor dents and scratches.
- Any damage to the lock or zip of the baggage.
Travel Services at Lufthansa NGO Terminal
NGO Airport is the largest Lufthansa hub and offers special services to its passengers for comfortable and convenient travel.
- FRA SmartWay
- Check-in
- Baggage Drop
- Priority Boarding
- Star Alliance Biometrics
- FIA valet service
- Accessible Travel
- Personal Shopper Service
Flight Delay and Cancellation at Lufthansa Terminal NGO
Passengers whose flight has been canceled or significantly delayed, or are denied boarding at Lufthansa NGO Terminal due to overbooking, are entitled to compensation and rights under EC No. 261/2004.
Fight delay: Passengers whose Lufthansa flight has been delayed by 2 hours or more are entitled to the following benefits:
- Meals and refreshments are provided in proportion to their waiting time.
- Hotel accommodation (if the delay occurs during nighttime).
- Airport transfer costs.
- Two telephone calls or send two faxes.
If a flight is delayed for 5 hours or more, passengers are entitled to a refund on the affected flight segment.
Passengers are eligible for compensation if the passenger flight delay falls under the following categories:
| Flight Distance | Delay Threshold |
| Flights of more than 3,500 km | At least 4 hours |
| Flights between 1,500 km and 3,500 km | At least 3 hours |
| Flights of up to 1,500 km | At least 2 hours |
Overbooking: Passengers who have been denied boarding have the right to rebook on an alternative flight as well as compensation. If an alternate flight does not suit passengers’ travel needs, they are entitled to a refund on the unused portion of the ticket.
| Flight Distance | Delay Threshold | Compensation Amount |
| Flights of up to 1,500 km | At least 2 hours | 325 USD |
| Flights between 1,500 km and 3,500 km | At least 3 hours | 530 USD |
| Flights of more than 3,500 km | At least 4 hours | 745 USD |
Cancellation: passengers whose confirmed flight is canceled at least 14 days before scheduled departure have the right to a refund of the unused portion of the ticket as well as compensation as mentioned above.
Shopping/Dining Options at Lufthansa NGO Terminal
Lufthansa, operating on Terminal 1, offers a range of shopping and dining options in pre-security and post-security areas.
Lufthansa Terminal NGO features a variety of luxury stores alongside duty-free outlets, newsstands, gift shops, and 24/7 convenience stores.
- Victoria’s Secret
- Michael Kors
- Coach Specialty Boutique
- New York Gifts (kiosk)
- Mont Blanc
- 24-Hour Flower
- iS Duty-Free
- Hudson News
- Bulgari Specialty Boutique
- TUMI
- Hermes Center Boutique
For dining, there are plenty of options from cafes, restaurants, and fine dining, offering quick bites, alcoholic beverages, and global cuisines.
- Flying Tacos
- McDonald’s
- JikJi Cafe
- Euro Cafe
- Dunkin’ Food Court
- Eat & Go Istanbul
- Arrivals Eatery
- Downtown Market
Amenities at Lufthansa NGO Terminal
At Lufthansa NGO Terminal, there are several facilities and amenities available, such as interfaith chapels, currency exchange counters, wheelchair access for passengers with reduced mobility, children’s play areas, and more.
- Dog kennels
- WorldShop Airport Delivery service
- Modern quiet zones
- Accessible travel
- Monitors display the travel times to the gates
- Prayer rooms
- Bag storage by SmartCarte
- Nursing Stations
- Personal shopper service
- A more relaxed way to your gate
- Children’s play areas
- Travelex US Dollar ATM
- Family Restrooms
Map of Lufthansa Terminal at Chubu Centrair International Airport (NGO)
Lufthansa Airlines is located under a single roof in Terminal 1, which has been built exclusively for Lufthansa. Below is the interactive map for Lufthansa Terminal NGO, which enables passengers to identify key locations and amenities.
Contact Lufthansa at Chubu Centrair International Airport (NGO)
Lufthansa Customer Service representative will be happy to assist passengers with any questions about their travel from NGO Airport. Passengers can contact the airlines over the phone and receive individual information about check-in, flight status, cancellation, and last-minute booking, as well as about hotel booking.
| Twitter: | https://x.com/lufthansa |
| Facebook: | https://www.facebook.com/Lufthansa |
| Website: | https://www.lufthansa.com/ |
| Phone Number: | +81 569-38-1195 |
Frequently Asked Questions (FAQs)
Lufthansa flights operate from Terminal 1 at Chubu Centrair International Airport. The terminal hosts a variety of amenities and facilities catering to the diverse needs of international travelers.
Yes, there is a dedicated Lufthansa lounge that offers free access to HON Circle Members, First Class, and Business Class passengers.
Visit the check-in counter for Lufthansa and ask the airline’s agent to complete the check-in. To obtain a boarding pass, you must arrive 3 hours before departure to avoid peak rush at the airport, submit baggage as well, and go through the security screening.
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