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Cambodia Airways Baggage Allowance Policy

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Cambodia Airways Baggage Allowance Policy

Cambodia Airways’ baggage allowance ensures you can bring all your essentials without worrying about the charges. This also includes provisions regarding the allowed weight and size limits for both carry-on as well as checked bags with Cambodia Airways. 

Here, you will get the complete information on Cambodia Airways baggage policy and guidelines in detail to have a smooth journey.

Cambodia Airways Baggage Guidelines

Cambodia Airways provides some specific guidelines for it’s baggage allowance & check-in process. If you’re flying Cambodia, follow the given rules of baggage:

  • You must follow the limitations regarding the weight and length of the bags when flying with Cambodia Airways. 
  • Carriage of any dangerous item such as sharp point objects or any kind of explosives is prohibited on Cambodia Airways. 
  • The Cambodia Airways baggage policy allows you to carry both checked and carry-on baggage but the baggage has to be packed safely and must be under the limitations.
  • You must be aware of the check-in times of Cambodia Airways to check your baggage on time.

Cambodia Airways Baggage Allowance

Cambodia Airways baggage allowance includes free checked and carry-on bags depending upon the travel class. It also includes the number of bangs, weight, and size restrictions for each bag you carry while flying Cambodia Airways.

Checked Baggage Allowance

As per the Cambodia Airways baggage policy, the combined length, width, and height of any checked item cannot exceed 158 cm. The weight of checked baggage allowance depends on the flight routes and the traveling class you have booked your tickets in. 

Route-wise weight Allowance for Cambodia Airways checked luggage is as follows:

  • Flights from Phnom Penh (PNH) to Singapore (SIN)/Ho Chi Minh (SGN) & Vice Versa
Booking TypeAdult and ChildInfants (includes foldable pram/stroller)
Business Class40 kg10 kg
Economy Class30 kg10 kg
  • Flights from Phnom Penh (PNH) to Bangkok (BKK)/Shenzhen (SZX)/Kuala Lumpur (KUL) & Vice Versa
Ticket TypeAdult and ChildInfants (includes foldable pram/stroller)
Business Class40 kg10 kg
Economy Class30 kg10 kg
  • Flights from Phnom Penh (PNH) to Chengdu (TFU)/Chongqing (CKG)/Jieyang (SWA)
Travel TypeAdult and ChildInfants (includes foldable pram/stroller)
Business Class40 kg10 kg
Economy Class20 kg10 kg
  • Flights from Phnom Penh (PNH) to Beijing Daxing (PKX)/Jinan (TNA)/Macau (MFM) & Vice Versa
Booking TypeAdult and ChildInfants (includes foldable pram/stroller)
Business Class40 kg10 kg
Economy Class15 kg10 kg
  • Flights from Macau (MFM) to Palau (ROR) & Vice Versa
Ticket TypeAdult and ChildInfants (includes foldable pram/stroller)
Business Class40 kg10 kg
Economy Class13 kg10 kg
  • Flights from Phnom Penh (PNH) to Haikou (HAK)/Nha Trang (CXR)/Sanya (SYX)/Singapore (SIN) & Vice Versa
Travel TypeAdultsInfants (includes foldable pram/stroller)
Business Class40 kg10 kg
Economy Class20 kg10 kg

Carry-on Baggage Allowance

As per Cambodia Airways’ baggage allowance, you can bring a carry-on bag with a maximum weight of 7 kg and one additional personal item, such as a handbag, camera, or digital device. The combined dimensions of these items should not exceed 50 cm x 40 cm x 20 cm (total: 115 cm). 

  • This includes duty-free purchases. 
  • Items exceeding weight or size limits must be checked, and fees will apply. 
  • Excess carry-on baggage will be screened at the boarding gate. 
  • Arrive at the gate at least 1 hour before departure to avoid delays.

Special Baggage Allowance

  • Lithium-Ion Batteries: Small lithium-ion batteries (in devices) are allowed in carry-on baggage while flying Cambodia Airways.
    • Up to 4 batteries with a total capacity of 100 WH can be carried without airline approval.
    • For batteries with a total capacity of 100 WH to 160 WH, approval is required (2 batteries per passenger).
    • Batteries exceeding 160 WH are not permitted.
  • Prohibited Items: Some prohibited items on Cambodia Airways include flammable substances, corrosive or reactive materials, dangerous substances, dry ice, liquid nitrogen, strong magnets, etc.

Excess Baggage Allowance and Fees

According to Cambodia Airways’ baggage allowance, charges apply for any baggage exceeding the total weight allowance, regardless of the number of bags.

  • A single bag allowance on Cambodia Airways cannot weigh more than 32 kg.
  • For connecting flights involving another air carrier, additional fees may be applied by that carrier.
  • Refunds can be requested before check-in, as they are non-refundable post-check-in.
  • In case the flight is canceled, excess baggage charges will be refunded along with the ticket fee.

Cambodia Airways Lost, Delayed, or Damaged Baggage

Cambodia Airways is dedicated to assisting you in effectively resolving any issues. To resolve any luggage-related issues, including delays, misplacement, or damage, take the following actions:

  • As soon as you become aware of a problem with your luggage, inform the airport officials working for Cambodia Airways. They will help you fill out a Property Irregularity Report (PIR), which is necessary to monitor and address your baggage problem.
  • Ensure you retain pertinent paperwork, such as your PIR, luggage claim tags, and boarding pass. These records are required for any claims and follow-up actions.
  • To find out the latest information on the whereabouts of your luggage, contact Cambodia Airlines. They will give you an update on the efforts being made to find or replace your luggage.
  • Cambodia Airways might reimburse you for any necessary purchases you made while waiting for your luggage if it is delayed. For any such purchases, save your receipts to claim your reimbursement.
  • If you found your luggage missing or damaged while flying Cambodia Airways, you must submit a reimbursement claim. Deliver any required paperwork, such as the PIR, invoices for the items in your bag, and pictures of any damage.

Lastly, you must follow the guidelines and restrictions outlined under Cambodia Airways baggage policy to have a convenient experience before or during your journey. Keep your essentials in the carry-on bags and avoid bringing any hazardous items to the airport to avoid issues during the baggage check-in with the airline.

Frequently Asked Questions

How much is the standard checked baggage allowance with Cambodia Airways?

The standard checked baggage allowance with Cambodia Airways is 158 cm in combined dimensions. Weight varies by route and class, starting at 13 kg for economy and up to 40 kg for business.

Are there any restrictions on carry-on luggage with Cambodia Airways?

Yes, each passenger is allowed one carry-on bag with a maximum weight of 7 kg and one additional personal item. The combined dimensions of these items should not exceed 50 cm x 40 cm x 20 cm (total: 115 cm). Items exceeding weight or size limits must be checked, and extra charges will apply.

Can I carry lithium-ion batteries in my luggage when flying with Cambodia Airways?

Small lithium-ion batteries (in devices) are allowed in carry-on baggage. Up to 4 batteries with a total capacity of 100 WH can be carried without airline approval and for batteries with a total capacity of 100 WH to 160 WH, airline approval is required (2 batteries per passenger).

How can I request a refund for excess baggage fees with Cambodia Airways?

If your flight with Cambodia Airways is canceled, excess baggage charges will be refunded along with the ticket fee. Contact the Cambodia Airways Ticketing Office at +855 96 852 5555 or email ticketing@cambodia-airways.com for assistance.

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